FAQ's and Troubleshooting

Find our most frequently asked questions and the place to find answers to your issues.

13 articles in this collection
Written by Annali Wallin and Arif Celepli
General

How do I change my password?

Forgotten your password? Tired of your old password? Find out how to change it here.
Written by Annali Wallin
Updated over a week ago

How do I add a logo & cover photo?

Upload a photo to showcase your brand.
Written by Annali Wallin
Updated over a week ago

Manage your photo gallery

Learn how to manage and upload pictures from your photo gallery.
Written by Arif Celepli
Updated over a week ago

How can I change the page language?

Quickly switch languages on Ocast in a couple swift moves.
Written by Arif Celepli
Updated over a week ago

How do I get a group profile?

If you're a Media Group or Influencer Network, contact us at Ocast.
Written by Arif Celepli
Updated over a week ago

How do I accept an invite and create an account?

How to accept an invite and create an account that is linked to a group or brand.
Written by Annali Wallin
Updated over a week ago

Why can't I add content to my profile?

Help! I'm trying to add statistics or other content and it won't work!
Written by Annali Wallin
Updated over a week ago

What Internet Browsers Can I Use?

Not all internet browsers are created equally unfortunately.
Written by Annali Wallin
Updated over a week ago

Add & give permissions to new users.

All you need to know about adding new users to your profile and giving them specific permissions.
Written by Annali Wallin
Updated over a week ago

How do I add survey statistics?

How to add survey information to your audience section. You can choose to include your own or from a host.
Written by Annali Wallin
Updated over a week ago

How do I cancel my subscription?

If you're searching to cancel your subscription, here is how to do it but remember, we're sad to see you go.
Written by Arif Celepli
Updated over a week ago